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Booking

Booking Conditions

We want your experience in Tarifa to be unforgettable from the very first moment. For this reason, we have designed these conditions to guarantee clarity, transparency and comfort throughout the entire booking process.

Booking Process

IN ADDITION TO BOOKING ONLINE, BY CLICKING THE CORRESPONDING BUTTON AND FILLING IN THE SIMPLE REQUESTED FIELDS AND PAYING WITH CREDIT CARD, THE TRAVELER CAN ALSO MAKE A MANUAL RESERVATION VIA BANK TRANSFER OR BIZUM:

Reservar tu apartamento en Tarifa es sencillo y flexible. Puedes hacerlo online o manualmente, según lo que prefieras:

  • Make the pre-reservation, by e-mail: info@apartamentosentarifa.com or by phone or WhatsApp at 620235959, LETICIA, selecting with us the apartment and its availability on the requested dates.
  • Send a transfer of the rental amount (number of nights multiplied by the price of the night, depending on the apartment and season) to the account number provided by us when confirming the pre-reservation.
  • Send us by e-mail to: info@apartamentosentarifa.com proof of bank transfer.
  • When the account number is provided, at www.apartamentosentarifa.com we note the pre-reservation as firm in our database and that apartment cannot be rented by another person for a period of three working days, which is the time the client has to make the transfer and send us proof of it. After this period has elapsed without having received the email or WhatsApp with the confirmation of the transfer, it will be cancelled and the apartment will be available again for rent to a third party.
Necessary information for the final reservation

Please do not forget to include in the email or whatsapp with the proof of the transfer the following data, which we need to make the contract and the final reservation and these are:

Full name
Passport
Mobile number
Email address

Please do not forget to write in capital letters the reference of your rental, which will be: “NAME AND NUMBER OF YOUR APARTMENT AND THE RENTAL PERIOD”. In the confirmation document that we send you, we clarify all the questions that usually arise regarding the rental.

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Deposit

To ensure that everything is in perfect condition, we request a deposit that will be managed according to the reservation method:
  • It is not possible to rent one of our apartments without leaving a deposit of 300 euros for rentals of less than one month.
  • In the case of the Chalet: «La Ahumada», the deposit will be €500
  • This deposit may be higher for longer rentals, such as our seasonal offers. This deposit is deposited in cash to the Customer Service staff upon arrival if the reservation has been made manually and the customer has not previously registered a credit card in the system.
  • If the reservation has been made through the website or intermediary portal (Vrbo, Expedia or Google) and the payment has been made by credit card, a block will automatically be placed on the card provided for payment the day before your departure with the amount of the deposit. This block will be released once the check-out has taken place and the property has been inspected.

In any case, the deposit is fully recovered if the property is returned in the same condition as it was delivered, with the household goods, furniture and other items of furniture collected and cleaned. In the event of breakage of household goods, furniture or other installations, the costs of replacement or repair are the responsibility of the tenant, provided that these are accidental and not due to normal wear and tear of said installations.

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Cancellation Policy

We know that plans can change. That’s why our policy aims to be fair to both parties:
  1. Full refund: If we manage to rent the apartment again.
  2. Partial refund: You will receive 50% of the amount for the nights that are occupied by a new client.
  3. Force majeure: In cases such as lockdowns or border closures, the full amount will be refunded.

Therefore, if you make a reservation and want to cancel it, you must notify us and we will make it available again on the calendars and if it is rented again we will refund the full amount of what was paid.

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Pet Policy

We know that your pet is part of your family. Our apartments are prepared to welcome them, following these rules:
  1. All our accommodations allow dogs and cats. Accommodation for your pet carries an extra cost of €30 for extra cleaning
  2. The pet owner is fully responsible for any damage that may occur. Any damage caused will be the responsibility of the pet owner.
  3. Pets are not allowed in common areas.
  4. It is forbidden to use bedding, pillows, towels, etc. for the use of the pet. It is also not allowed for pets to get on the beds, sofas, armchairs etc. And if this is your custom, we ask that you protect our furniture with a sheet of your own. If you want to dry or clean your pet’s paws after a walk, do not use the towels in the apartment.
  5. The owner must bring the pet’s usual resting area and food and drink containers.
  6. The client is responsible for any noise that pets may make and will ensure that pets do not disrupt or affect the tranquility of other guests.

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Key Delivery and Customer Service

Welcome is a special moment. That’s why our team will be ready to welcome you and serve you throughout your stay:
  1. Contact us 24 hours before your arrival to coordinate the delivery of the keys.
  2. We take care of any needs during your stay, including maintenance or consultations.
  3. The pet owner is fully responsible for any damage that may occur. Any damage caused will be the responsibility of the pet owner.
Please remember to call the designated customer service staff 24 hours before your reservation begins to let us know your arrival time. The person in charge will take care of your reception, key delivery, deposit collection, maintenance of any damage or any other needs you may have during the rental, until your departure and return of the deposit.

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