Booking Instructions

APART FROM MAKING THE BOOKING ON LINE, BY CLICKING ON THE ONLINE BUTTON, FOLLOWING THE SIMPLE INSTRUCTIONS AND PAY BY CREDIT CARD OR BANKING TRANSFER, TRAVELLERS MAY ALSO MAKE A MANUAL BOOKING WITH US BY BANKING TRANSFER:

To make the booking please first of all, you have to make the pre-booking by phone at + 34 619 61 27 91 JUAN LUIS or by email: juanluisvillaverde@yahoo.com (Juan Luis) confirming with us the apartment and the rental period.

 

  1. Transfer of total renting amount, to the account, SWIFT and IBAN codes, given to you by us.

  2. Send a copy of the Banking transfer to us, by email to: juanluisvillaverde@yahoo.com,  to make the pre-booking.

  3. In the pre-booking, we will provide you with an account number and codes and we will give you a period of three working days to make a transfer of 50% of the renting amount and send the banking confirmation to us by fax or emailAfter that period without receiving your confirmation, pre-booking will be automatically cancelled and apartment will be free again to be rented to another one.

  4. Do not forget to give us some of your contact details we need to make the reservation: (Please, include these details in your mail or fax to clarify the booking of your apartment):

  • Your full name. (To make the contract)
  • Passport number and nationality. (To make the contract)
  • Your mobile phone to bring to Tarifa. (To keep in touch)
  • Your fax or e-mail. (To send you the confirmation of your booking and renting rules).

  • Please also include in CAPITAL LETTERS: “NAME AND NUMBER OF THE APARTMENT BOOKED AND RENTAL PERIOD” (This will be always the reference of your booking).

In the confirmation of your booking we clarify all the usual doubts and aspects related to your rental.

SECURITY DEPOSIT

It is not possible to rent one of our apartments without putting a deposit of 300 euros, for short rentals (less than one month). In the case of Villa: La Ahumada, the deposit required will be 500 €. This deposit will be two months of rent in case of longer periods, like our season offers. The deposit will be given back to you, by the time you check out, after checking everything is ok in the apartment.

CANCELLATION POLICY

Our cancellation policy is very simple. If we rent the apartment again, we will refund 100% of the amount, but if it is not rented, you lose the money given.

In case of partial rent, you will be charged the negative difference with the money given.
Therefore, if you make a reservation and want to cancel it, you must notify us and we will put it as available again in the calendars of our web site and if we rent it again, we will refund the entire amount received to book the accomodation.

PET POLICY

All our accommodations allow dogs and cats. The accommodation of your pet entails an extra cost of €30 for extra cleaning.
The owner of the pet is fully responsible for any damage that may be caused. Any damage caused will be borne by the owner of the animal.
Pets cannot access the common areas.
The use of bedding, pillows, towels, etc…for the use of the pet is prohibited. They are also not allowed to climb on the beds, sofas, armchairs, etc… And if it is your custom, we ask that you protect our furniture with a sheet of your property. If you want to dry or clean your paws after a walk, do not use the apartment towels.
The owner must bring the pet’s usual resting space and food and drink containers.
The client is responsible for the noises that the pets can make and they will ensure that the pets do not interrupt or affect the tranquility of other guests.

KEY DELIVERY AND CUSTOMER SERVICE:

Be sure to call the designated customer service staff 24 hours before your reservation begins to advise us of your arrival time. The manager will take care of your reception, delivery of keys, receipt of the deposit, maintenance of any damage or any other need that you may have during the rental period, until your departure and return of the deposit.

 

October 10, 2017
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